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tsgabrielle™.shop FAQ

  • How is the return process?
    Return by mail only Reach out to our customer support team at contact@tsgabrielle.shop to initiate the return process with your order number and details about the item you wish to return. After contact us by e-mal and get our confirmation, you can start the process.
  • How is the refund process?
    Refund process Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
  • How do I make a return?
    Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.
  • What are the non-returnable items?
    Non-returnable items Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page. Notes You should incluiding order number and store name: tsgabrielle.shop There is a $10 shipping charge per order.
  • Where are returns sent?
    After received an confirmation by e-mail you can print the shipping label and send your return at this locations: Liste of Locations for returns The return address is based on where your package was fulfilled: Packages sent out from our US and Mexico facilities are returned to: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada. Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia. Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain. Packages fulfilled by our partner facilities in Australia are returned to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases). Packages fulfilled by our partner facilities in Japan are returned to Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders). Packages fulfilled by our partner facility in Brazil are returned to Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.
  • Do you offer refunds or exchanges?
    Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that sale items, special offers and refurbished products are not eligible. For returns or exchanges, please contact our customer support at contact@tsgabrielle.shop. Refunds will be processed to the original payment method within 30 days of receiving the returned item.
  • What if my package gets lost or arrives damaged?
    Lost packages At tsgabrielle™.shop, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at contact@tsgabrielle.shop with your order number and any relevant details. Damaged packages We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at contact@tsgabrielle.shop within 3 hours of receiving the order and include photos of the damaged items or package. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
  • How do I cancel my order?
    You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at contact@tsgabrielle.shop. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions. tsgabrielle.shop/shipping-and-returns
  • How do I track my order?
    Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number into our tracking page. Tracking information may not be immediately available after your order is placed. It can take up to 6 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
  • What is your shipping policy?
    National & International shipping included for orders $50 or more. Our standard shipping time within is 3 of business days. For international orders, expect a shipping time of 5 of business days. Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year. For additional questions about our shipping policy, please contact us at contact@tsgabrielle.shop or visite our website here: tsgabrielle.shop/shipping-and-returns
  • Is tsgabrielle™.shop available in all countries?
    We don’t ship to some countries because of legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: Crimea, Luhansk, and Donetsk regions in Ukraine Russia Belarus The Gaza Strip region in Palestine Ecuador Cuba Iran Syria North Korea Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities. Please note that the list of countries where we or our shipping carriers don’t offer international shipping may change.
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